Information We Collect
When you submit an application or inquiry through our website, we collect the information you provide directly: your name, email address, phone number, requested financing details, employment and income information, and any message you include. If you continue through the application flow, we also collect the payment receipts and supporting documents you upload through our secure portals. We also collect standard website usage data to improve the performance of our site.
How We Use Your Information
We use the information you provide to assess your financing needs, match you with suitable lenders from our network, support your application, and communicate with you about our services. We do not sell your personal information to third parties.
Sharing With Lenders
With your consent, portions of your application information may be shared with prospective lenders in our network for the purpose of obtaining financing offers. Each lender maintains its own privacy practices, which we encourage you to review.
Data Retention & Security
We retain application records only as long as necessary to provide our services, meet regulatory obligations, and resolve disputes. We apply reasonable administrative and technical safeguards to protect your personal information from unauthorized access or disclosure.
The Law We Work Under
We handle personal information in line with the Data Protection Act, 2020 of Jamaica, together with the privacy expectations of the overseas jurisdictions where our clients and the lenders in our network are located. Where a lender's own requirements are stricter than ours, the stricter requirement governs the information we send them.
Consent and Written Authorization
We record the consent you give on our forms, including the version of the privacy notice you were shown and the date and time you accepted it, so there is a clear record of exactly what you agreed to. Before any application information is shared with a lender, we obtain a written authorization that sets out which lenders may be approached and for what purpose. You may withdraw consent or an authorization at any time by writing to us; we will stop the activity it covered and note the withdrawal on your file.
Sending Information Overseas
Some lenders and service providers in our network are outside Jamaica, so supporting your application can involve transferring your information to another country. We only do this with your authorization, only to the extent needed to assess or place your application, and we limit the information to what the recipient needs. We do not transfer your information for any other purpose, and we ask recipients to protect it to a standard equivalent to the one we apply.
Retention Periods
Different records are kept for different periods. Application files, supporting documents, consent and authorization records each have a defined retention period set by us, after which they are anonymised, archived or deleted. Where a retention period ends while a legal, tax or regulatory obligation still applies, the record is kept until that obligation is satisfied. Our own audit records of who accessed or changed a file are kept separately so that our handling of your information can always be evidenced.
Your Choices
You may request access to, correction of, or deletion of your personal information, ask what has been shared with a lender, or withdraw your consent at any time by contacting us at info@financecompasssolutions.com or calling (876) 374-0847 or (876) 416-6058. We will respond within a reasonable time and explain anything we are unable to do and why.